The Federal Competition and Consumer Protection Commission (FCCPC) has summoned Air Peace following widespread complaints from passengers about the airline’s failure to refund ticket fares, even in cases where flights were cancelled by the airline itself.
In a statement issued by the Director of Corporate Affairs, Ondaje Ijagwu, the FCCPC noted that such actions may violate the Federal Competition and Consumer Protection Act (FCCPA) 2018, which guarantees consumers the right to timely refunds when services paid for in advance are not delivered.
The Commission, in a formal notice dated June 13, 2025, has directed Air Peace to appear at its headquarters in Abuja on June 23, 2025.
The FCCPC also demanded that the airline present detailed documentation related to its handling of refunds and cancelled flights over the past year.
It warned that failure to comply with this directive could lead to serious penalties, including fines or imprisonment, under Section 33(3) of the FCCPA.
Reaffirming its commitment to consumer rights, the FCCPC emphasized that it will continue to enforce the law and hold service providers accountable for any unfair or exploitative practices.
